TRACK IT

If you're experiencing a problem or needing services with one of the University/Department software, network, or hardware products, please fill out and submit the following service request form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Service Request Form

When you submit your service report, it will be entered into a database for tracking purposes. It will be associated with the name under which you submit the form. After an initial assessment by the support department, the resolution of the problem will be assigned to the  appropriate department/analyst/engineer. Periodically notices will be  reported by you the client in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What type of problem are you experiencing?
    Status Level Please Place a Sticky or Note on Broken Computer when Applicable.

  2. What operating system are you using?


  3. Please enter a brief one-line description of the problem or request:

    (example: "Netscape Bookmarks missing...")

  4. If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps: Omit if its a request.      Example: "Need new computer set up..."

    (example: "1. Create a new file. 2. Insert some text ...")



  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide the following information in case a phone/onsite/email contact is needed:

     Faculty/Staff Authorization is a must before request will be processed.

    Name:    
Phone:   
E-mail:  
Location:   
    DO NOT FILL IN BELOW (OFFICE USE ONLY)                                                                                                         
    RESOLUTION
    STATUS
    TECH ASSIGNED

  {PLEASE BE PATIENT--SUBMITTING TAKES 5-10 SECONDS--FOLLOWED BY CONFORMATION AND AN EMAIL RESPONSE}

YOUR CASE NUMBER IS Hit Counter

Immediately after receiving the service report you might be contacted for more information, phone support and or an appointment.

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Known Problems

The following is a list of some known problems; we are working to correct these issues.